We've all heard the horror stories about cowboy plumbers who swan into the homes of the vulnerable and spend three minutes changing a dodgy washer (and another 57 reading the paper) before presenting them with a gargantuan bill. While it's by no means the case that all plumbers are con artists, the sad fact is that the well-documented shortage in skilled professionals has left the market open to unscrupulous people who are all too happy to prey on unwary customers, leaving the reputation of the trade in tatters.
In that case you'll have to track one down yourself. Assuming you have the time to search - if your toilet has begun to spew its contents everywhere in the manner of a small volcano, you may not want to hang around - your first port of call should be the internet.
On the other hand, if water levels are rising fast and you need help before the rest of the street is flooded out, pluck a handful of numbers out of the Yellow Pages or try one of the directory enquiries services. Once you have your numbers, start calling people up.
The Office of Fair Trading suggests you: Find out how long they have been in business and whether they have premises you can visit (an established plumber is less likely to disappear half way through a job). Ask them for references and find out whether you can view any similar work they may have done.
Ask whether their work is guaranteed, and if so, whether the guarantee is insurance-backed - meaning that if they go out of business the work is still covered. Find out whether he or she is a member of a professional trade body such as the Institute of Plumbing or the Association of Plumbers and Heating Contractors (APHC).
And don't take the plumber's word for it: contact the trade body in question to check that they really are registered. Again, if the work is desperately urgent you may not have time to visit any premises or see examples of work, but it is still worth making sure the plumber is properly qualified.
If you are in a rush, describe the problem in as much detail as possible and try to get a firm idea of how much it is likely to cost to fix it. Call at least three or four plumbers and compare prices. hot water systems Queens Park. Inquire about call-out charges and hourly rates as well as the price of parts and equipment.
Unfortunately, there are no published guidelines to tell you how much a plumber can charge, which is why it is so important to get a variety of quotes. The APHC warns against using plumbers who demand 100%, or a large proportion, of the fee up front. You may well have to pay a deposit - after all, you can't really expect them to shell out for all the fittings for your new bathroom before you've given them a penny - but the amount has to seem reasonable.
Agreeing a price before the work commences is the best course of action. As for what you can expect of a plumber, the OFT advises that you insist on a written contract in order to establish this from the outset. This should include, at the very least, a clear description of the work to be carried out, the price agreed (attach the plumber's quote), start and finish dates for the work (making it clear if the finish date is particularly important), and the details of any guarantees.
However, you do have basic rights under the law which apply even if you don't have a contract in writing. water pump repairs Queens Park. You can expect any work carried out to be done so with reasonable care and skill, finished in a reasonable time, and done at a reasonable cost. Another good reason to choose a plumber who is a member of the APHC is that their will be guaranteed - should the he or she go out of business before the job is completed, another member plumber will be contracted to finish it.
If, at the end, you are unhappy with the work and want to complain, start with the plumber. Put your complaint in writing, explain exactly what is wrong and what you want them to do to rectify the problem, and specify when you want this to happen. In many cases, they will come and sort out the trouble: their reputation is worth more than a few hours' work.
If the plumber is a member of one of the trade organisations, go to the relevant body follow their complaints procedure. They will act as an intermediary and attempt to resolve the issue. If your plumber is not a member of one of these associations, make sure you keep records of all conversations, especially regarding costs, put everything in writing, take photos of bad work and keep track of dates.
You may need to get an expert to back up your complaints, and you could find you have to pay for this service. Read our legal expert Alan Wilson's article on the small claims court process to find out what this will entail and for advice on how to get through it successfully. hot water service Queens Park.
Can someone recommend a plumber for a cracked waste water pipe? re-leveling a steam heating pipe? and look into another misc. issue? Has anyone used Belsito Plumbers? I am looking for a good (cheap) price. pipe locating Queens Park. Thank you!.
Go to first resultSort by: RatingAdCustomer ServiceTimelinessJob Satisfaction Rates and FeesCustomer ServiceTimelinessJob Satisfaction Rates and FeesCustomer ServiceTimelinessJob Satisfaction Rates and FeesCustomer ServiceTimelinessJob Satisfaction Rates and FeesCustomer ServiceTimelinessJob Satisfaction Rates and FeesAdCustomer ServiceTimelinessJob Satisfaction Rates and FeesLoad more resultsPlumbers can be expensive, which can make it tempting to embark on a DIY plumbing project - hot water service Queens Park.